We promise to provide each couple with a fun and enjoyable experience that will ensure that the registry process is exciting and stress free!
~ Complimentary Delivery and Gift Wrap: Serendip will deliver your gifts to your home or office within in a 5-mile radius.
~ We offer registry announcements to guests. At your request - Serendip sends beautifully designed cards to your wedding list announcing your registry with us. This is a complimentary service we provide, and is our most appreciated service by those who purchase wedding gifts. Your guests will be thankful for this direction and simplicity.
~ Fine China Gift Card Registry Option: Because Fine China is special ordered, not returnable, and mostly comes from Europe we recommend the Gift Card Registry. Offered for ease and convenience for you - its merely a tick of a box between you and us on the website that lets us know privately that you’d prefer this option. For Fine China purchases from the registry you will receive an imprinted gift card with your guests “chosen” gift instead of an actual gift. You may then redeem the gift card for said items or use it to purchase other items from your registry. We do this to give the couple flexibility in choosing pieces from their Fine China patterns in case they do not receive a full set. This ensures that you receive exactly what you need and what best suits you. In order to guarantee smooth bridal credit redemption, it is to your advantage to call the team and schedule an appointment to make your selections with your credit, or you can email or phone in your choices to us.
~ Guaranteed Purchase Plan for Fine China: Registrants have the option to have Serendip pre-order their Fine China selections for the convenience of the guests. A 25% deposit fee is required upon ordering, but is fully refundable once registrants Fine China pieces have been purchased by your guests, or may go towards the completion of your Fine China registry.
~ Completion Discount: 10% off the remaining items on your registry (one time only) is offered for up to 6 months past your wedding date.
Returns and Exchanges: All exchanges should be made as soon as possible - our policy on wedding gifts is 60 days post event and store credit is issued. Fine China is not returnable. We cannot except returns if items have been registered for on additional registry sites.
What Are Registrants Saying About Us?
"The Serendip team was so helpful as we picked out our registry items, which was a very personalized, enjoyable experience! They also were great about communicating with our guests if needed!" ~ Mimi in VA
"Serendip is one of my favorite stores in Norfolk! They carry beautiful pieces and are wonderful to work with! Laura & staff are so welcoming!" ~ Anne in VA
"Sheer perfection! It was such a wonderful experience at serendip! Thank you all for everything!" ~ Anna in VA
"Serendip was an absolute pleasure to work with! The staff was not only helpful but also made the setting up registry experience very smooth and fun! Very easy for guests to navigate as well online, or in store! Such a wonderful place and highly recommended!! We love you Serendip!" ~ Zoe in VA
"I love Serendip!! Registering for my wedding has been a joy! Great products and incredible customer service. I will be a customer for life!! XO" ~ Christie in VA
"Highly recommend Serendip for any bride and groom. Very personal and easy to set up your registry in-store!" ~ Jenni in VA
"We adore Serendip! They have a beautiful selection of items and were so easy to work with. Laura made the process smooth and lots of fun!" ~ Kali in VA
"Not living in Norfolk can make it difficult to register places in Norfolk but the Serendip team did such a great job helping out while I was in the store and via email!" ~ Meredith in VA
"The Serendip team has been incredibly helpful, and I love being able to support a local Norfolk business!" ~ Meghan in GA
"Call me biased... but I am beyond thrilled with your products and your staff ;) Keep up the good work and Special thank you to Amber who helped me put together my china patterns. I couldnt be more excited!" ~ Cortni in WI